Refund policy

We want you to feel confident and satisfied with every purchase you make with us. Should something not be quite right, our returns framework is designed to be straightforward, transparent, and customer-first.
We work across multiple specialist fulfillment partners, so our returns process is structured to ensure speed, clarity, and fairness, regardless of where your item was sourced. The guidelines below outline how we manage returns and refunds to deliver a smooth, dependable experience every time.

Overview
We are committed to providing a premium customer experience. If your purchase isn’t suitable, our returns process is designed to be clean, clear, and customer-centric.

Return Window

You may request a return within 30 days of receiving your order.

Eligibility

To be eligible for a return, items must be:

Unused

Unwashed

In their original condition

With original tags and/or packaging intact

Certain hygiene-sensitive products (e.g., bedding or feeding accessories) may be excluded for safety reasons; any exceptions will be clearly stated on the product page.

Return Process

1. Contact us via our support team with your order number and reason for return.

2. We will provide return instructions based on the specific fulfilment partner for your item.

3. Once the item is received and inspected, the refund will be issued to your original payment method.

Return Shipping Costs

Return shipping costs vary by product and fulfillment location. We will confirm the correct return address and any associated postage costs once the return request is submitted.

For low-value items or items where return shipping is not operationally efficient, we may offer a refund without requiring the product to be returned.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect, notify us within 48 hours of delivery with photographs. We will resolve the issue through replacement or refund.

Exchanges

At this time we do not support live exchanges. You may return an item for a refund and place a new order for the preferred item.

Non-Returnable Items

Gift cards

Perishable or hygiene-sensitive items (where stated)

Final sale or clearance items (where stated)

Refund Processing Times

Please allow 3–5 business days for the refund to appear, depending on your payment provider.