Terms of Service

Last updated: 30th January 2026

These Terms of Service (“Terms”) govern your access to and use of our website and services. By using this site, you agree to these Terms. If you do not agree, do not use the site.

1. Eligibility

You must be at least 18 years old to make a purchase. Our products and services are intended for customers within the United Kingdom unless otherwise stated.

2. Service Overview

We operate an online retail platform offering curated pet products sourced through a network of third-party fulfillment partners. Product availability, pricing, and specifications may change without notice.

3. Order Acceptance

Submitting an order does not constitute acceptance. Orders are accepted once processing begins. We may cancel or refuse any order due to stock issues, pricing discrepancies, or compliance concerns. If this happens, you will be refunded in full.

4. Product Information

We strive for accuracy, but occasional discrepancies in descriptions, imagery, or specifications may occur due to supplier updates. We reserve the right to correct errors and update listings at any time.

5. Pricing & Payments

All prices are listed in GBP. Payment is taken at checkout. Taxes and additional fees may apply depending on your location. We reserve the right to adjust pricing at any time.

6. Shipping & Fulfillment

Orders are fulfilled by trusted third-party suppliers. Dispatch and delivery timelines are estimates and may vary due to supplier processing, stock availability, or carrier delays. Once your order is handed to the carrier, tracking will be provided where available.

We are not liable for delays outside our operational control.

7. Returns, Refunds & Exchanges

Our full Returns Policy forms part of these Terms. Eligibility requirements, timeframes, and exclusions apply. Items must be unused, in original packaging, and returned according to the process outlined in our Returns Policy.

8. Third-Party Services

We rely on external suppliers, payment processors, and logistics providers. By using our site, you acknowledge that their terms, performance, and service levels may affect your order and that we are not responsible for issues arising from third-party operations.

9. Prohibited Use

You agree not to:
• Engage in fraudulent or unauthorised transactions
• Interfere with site security or functionality
• Scrape, copy, or misuse site content
• Resell products without written permission

Violation may result in account suspension and legal action.

10. Intellectual Property

All branding, imagery, text, graphics, and site content are owned by us or licensed to us. Unauthorised use, reproduction, or distribution is prohibited.

11. Limitation of Liability

To the fullest extent permitted by UK law:
• We are not liable for indirect, incidental, or consequential losses
• Our total liability for any claim is capped at the amount you paid for the order in question
• We are not responsible for delays, damages, or issues caused by suppliers, couriers, or circumstances beyond our control

12. Changes to These Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by UK law. Any disputes will be handled by UK courts.

14. Contact

For questions or concerns regarding these Terms, contact us at:
support@deluxepetco.co.uk